FAQ
What kind of capsules do you have?
We have reusable capsules for Nespresso® (here), Dolce Gusto® (here), Vertuo® (here) and Caffitaly® (here). We are working on Tassimo capsules, please follow us on Instagram @capsuleevergreen to know when they will be ready.
Can I buy just one capsule or is it better a pack with a tamper?
You can buy just one capsule but if it's your first order or if you buy as a gift, we advise you to buy a pack with a tamper. It is not only more economical, but the results will also be better than without a tamper.
With what machines are the capsules compatible?
The Nespresso capsules are compatible with most machines: DeLonghi, Jura, Koenig, Krups, Magimix, Miele, Siemens, Turmix... Models: Capri, Citiz, Citiz-Milk, CitiZ&Milk, Concept, Cube, Essenza, Expert, Gran Maestra, Inissia, Lattissima, Lattissima +, Le Cube, Maestria, M100 auto, M130 U, Milk, Pixe, Prodigio, U, UMilk, Wacaco Minipresso and many more...).
The Dolce Gusto capsules are compatible with all the machines.
How long will it take to receive my order?
We ship the order 2-5 days after you place it. After that, the delay to receive it is around 1-3 weeks.
Please keep in mind that some external factors can have an impact on that delay, for example customs, over which we have absolutely no control.
What currency can i use to pay?
Since we are a Spanish company, the payment has to be done in Euros. You can see in the product page the equivalent in your local currency. If you have any doubt you can contact us at contact@evergreen-capsules.com
Do you ship worldwide?
Yes, we do.
Where do you ship from?
Our offices are located in Barcelona, and our warehouses are in several countries around the world.
Are orders shipped with a tracking number?
Yes they are. You will receive the tracking number by email 3-5 days after placing the order. If you didn’t receive it or if there is any issue please contact us at contact@evergreen-capsules.com
The item I ordered arrived damaged, what can I do?
We are very sorry about this. Please send us pictures a contact@evergreen-capsules.com and we will review your case in priority.
I don’t like buying online, i have already been scammed before.
We understand, but do not worry. We are a serious company and customer satisfaction is key for us. You can see the reviews of our happy customers on the product page. Should anything wrong happen with your order we will send a new one or refund you. Besides, we never have access to any of your banking details. We only see your delivery address and name.
Also, you can pay by Paypal and enjoy their "buyer's protection" program.
Why is my order taking so long?
We are sorry about the delay. Sometimes international orders take longer than planned. There can be numerous reasons, like custom clearance for example. With the tracking number you can see where your package is at any time.
If you need any further information please contact us at contact@evergreen-capsules.com
What is your return policy?Cual es la política de reembolso?
You can see our return and refund policy here: https://evergreen-capsules.com/pages/privacy-policy
If your case is not stated there, we will do our best to please you. Please contact us at contact@evergreen-capsules.com