Refund Policy

RETURNS

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Last updated on November 12th, 2020

When you place an order, you can cancel it up to 4 hours after placing it, but please note cancellation is not guaranteed in case the order has already been processed. After this 4-hours delay the order will be processed and it is no longer possible to hold it back and issue a refund.


Our policy lasts 14 days. If 14 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange. Once we approved the return, we have to receive the order in the next 14 days. If this is not the case we will not accept the return.


To complete your return, we require a receipt or proof of purchase. Send us an email at contact@evergreen-capsules.com with your order number to request a return and wait for our instructions. If you send the item to another address than the one we provide you we cannot guarantee we will receive the product and we cannot offer a refund if the package is lost.


There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery


Ground coffee is non refundable due to its perishable nature (regardless of its condition).


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@evergreen-capsules.com .


Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@evergreen-capsules.com and we will tell you the steps to take.


Shipping
To return your product, you should send us an email at contact@evergreen-capsules.com and we will give you the steps to take.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You must use a trackable shipping service. We don’t guarantee that we will receive your returned item and the tracking number is the only valid proof.

 

If the condition of the returned item is not as new, a fixed charge of 10€ or 10% (whichever is bigger) will be charged for handling fees.